Free Return & Shipping Protection Plan

Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claims shipping protection.

* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.

1. Shipping Protection Coverage
2. Shipping Protection Claims System
3. Shipping Protection FAQs

1. Shipping Protection Coverage

Coverage Scope	Scenario	Covered
Loss	Lost during transit	Yes.
	Partially lost during transit	Yes.
	Porch piracy incident	Yes.
Damage during transit	When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable	Yes.
The Logistics misdelivered the shipment to an incorrect address	Logistics provider delivery error (excluding errors caused by the consumer).	Yes.
Delay	Delay	Yes. 5USD/Order

2. Shipping Protection Claims System

After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:

A. Direct link: Visit Xcotton Parcel Portal, enter Email and Shipping Protection ID.

B. Email confirmation: After purchasing Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”, click the highlighted link in the email to access the Claims Center.

For any claim-related inquiries, consumers may contact us at: support@xcottons.com