Our name, WattCycle (read: [wɒtˈsaɪkl]), is a tribute to the pioneering Scottish engineer James Watt, widely recognized as the "Father of the Steam Engine."
Just as James Watt's steam engine revolutionized power generation, WattCycle batteries aim to revolutionize clean and sustainable energy storage solutions.
We believe that the name WattCycle reflects our commitment to honoring the past while forging a path towards a cleaner and more sustainable energy future.
Power Infinite!
WattCycle is currently available in multiple markets, such as the United States, Canada, Europe, Australia, and New Zealand. If you want to purchase through the official website, the following are the official websites for each market:
WattCycle is now available for purchase on multiple platforms in Europe, including but not limited to the official website, Amazon, eBay, Temu, AliExpress, Otto, eMAG, Manomano, and Allegro.
Please contact our customer service team to help you find your account password.
Not necessarily; you can also place an order on the WattCycle official website as a guest. It would be better if you register your account on the WattCycle official website.
Yes, the prices on WattCycle Europe are inclusive of customs duties and VAT. You only need to pay the price shown in your shopping cart.
The product page prices on the US site are tax-exclusive, while the prices on the European site include customs duties and VAT.
You contact our customer service team and provide your business name, address, phone number, and VAT number. Our customer service team will verify the validity of your VAT number through the VIES VAT number validation. Once the validation is passed, WattCycle will create a tax-free order for you.
WattCycle currently supports several payment methods, such as PayPal, Klarna, credit card, debit card, Shop Pay, and so on.
Yes. When paying with Klarna, you can choose to pay in instalments.
No, WattCycle does not charge users a transaction fee. This is usually charged by your card-issuing bank. For details, please contact the bank that issued the card you used for payment.
Please contact the WattCycle customer service team with the screenshots of your two payments. We will check with our finance team to confirm the payments status.
No, WattCycle has two warehouses in Europe: in Germany and Poland. WattCycle European orders are shipped from the above two warehouses. The specific arrangement will be based on the product model.
WattCycle Europe currently supports shipping to the following countries: Germany, Austria, Belgium, Luxembourg, Netherlands, Czech Republic, Denmark, France, Hungary, Italy, Poland, Slovakia, Slovenia, Ireland, Portugal, Spain, Sweden, Croatia, Estonia, Finland, Latvia, Lithuania, Bulgaria, Greece, and Romania.
However, delivery is not currently arranged to remote areas. If you are a Norwegian customer, unfortunately we are unable to support delivery at this time.
WattCycle's European order time is divided into two parts: order processing time and shipping time. Usually, the order processing time will be 1 - 2 working days; the shipping time will be 2 - 9 working days. So the total time will be 3 - 11 working days.
For countries far from the warehouse country (Germany or Poland), such as Greece, it is estimated to be around 11 working days.
No, shipping is free on all WattCycle European orders. Buy with confidence!
Currently, European sites use 3 transport providers: DPD, DHL and FedEx.
This may be because you entered the wrong email address when purchasing, resulting in you not receiving order confirmation and shipping notification. You can contact our customer service team to confirm your order and shipment status.
When your order is shipped, you will receive a shipping notification with the parcel shipping number via email. You can go to the official website of the transporter and enter your shipping number to track the logistics status.
DPD: https://www.dpd.com
DHL: https://www.dhl.com
You can enter your order number and email address on the Track My Order page to track your shipping updates.
You can contact our customer service team directly to confirm the status of your package. If the package is lost, WattCycle will initiate after-sales service.
Please contact our customer service team, provide your order number, product model, product serial number (the string of numbers below the barcode on the white sticker on the side of the product), a picture of the damaged product, and describe the situation.
Currently, WattCycle Europe does not support automatic start. Please contact our customer service team to obtain your order invoice.
You can contact our customer service team directly and provide the information you need to modify.
Yes, WattCycle supports a 30-day money back warranty. If you suddenly don't want it before opening the box, WattCycle agrees to return it for a refund, but the costs incurred due to your personal reasons will be borne by you. For used (unboxed) products, WattCycle reserves the right to refuse returns.
Unfortunately, if the price difference is due to a promotional price, WattCycle reserves the right to refuse to pay the difference.
You can cancel the order, but since it is your personal decision, WattCycle has the right not to bear the costs. Please contact our customer service center for specific costs.
WattCycle will pay for the cost of return shipping if the reason for the return was the result of our error.
WattCycle will not bear the shipping costs for returns due to personal reasons of the customer:
Once WattCycle agrees to return the product, WattCycle will provide you with return services based on the warehouse where your original order was sent. WattCycle may provide you with a return label and door-to-door pickup service, but if the warehouse where your original order was sent does not support the above services, the customer will need to send the package back by themselves. As for the shipping cost, if WattCycle needs to bear it, then the user needs to bear the shipping cost in advance, and WattCycle will provide the shipping cost later.
Refunds from WattCycle will be made to your original payment method. If you paid for your WattCycle order via PayPal, WattCycle will also refund via PayPal. Refunds will typically be credited to your account within 2-9 business days. If you have not received your refund within 10 business days, please contact our Customer Service Center.
WattCycle currently provides at least 5 years warranty for batteries with a capacity of more than 50Ah. If you want to get an additional 2 years warranty, you need to register the warranty.
If you use the WattCycle product correctly, but a quality problem occurs, please refer to our warranty policy for details.
It is usually divided into the following 5 parts: warranty registration, contact customer service, preliminary diagnosis, confirm warranty eligibility, and resolution plan. Please refer to our warranty policy for details.
WattCycle supports 3 charging methods: AC - DC LiFePO4 battery charger, Solar Panel with Solar controller(MPPT), and DC-DC generator with DC - DC charger.
Sure, you can.
WattCycle recommends that you charge the batteries one by one using an AC-DC LiFePO4 battery charger.
WattCycle recommends charging temperature is 0℃ - 65℃.
All WattCycle batteries have low temperature cut-off protection. If you charge the battery below 0℃, the battery will cut off the charging process.
Not recommended, WattCycle recommends using a charger designed for LiFePO4 batteries.
No, all WattCycle batteries have low temperature cut-off protection. If you use the battery at -20℃, the battery will be protected directly. When the temperature returns to 5℃ - 15℃, the battery will automatically recover.
No, if you plan to use WattCycle batteries in series and parallel, you need to follow the following rules: Same brand; Same voltage; Same capacity (consistent continuous charge and discharge current, consistent BMS); Purchase time is no more than 3 months apart.
The 12V series battery can support up to 4 series connections and 4 parallel connections; the 24V series battery can support up to 2 series connections and 4 parallel connections.
Since WattCycle's batteries are deep cycle batteries, they can be used in any deep cycle application, such as RVs, home energy storage, Trolling Motors, fish finders, and deep cycle marine applications.
In order for our batteries to perform better and extend their service life, we strongly recommend storing batteries in a stable environment away from direct sunlight, moisture, or damp areas. The ideal storage location is dry, well-ventilated, and away from sources of heat and flammable materials.
If you plan to install the battery inside a device, make sure the internal space of the device and the physical dimensions of the battery are compatible. At the same time, if you need to perform series or parallel operations, you also need to reserve some space to support your future operations.
To ensure WattCycle LiFePO4 Batteries are prepared for winter, it's crucial to maintain their performance and safety. Here are some suggestions:
Overall, maintaining WattCycle LiFePO4 Batteries in appropriate temperature and charge states and conducting regular inspections are key to ensuring safe winter storage of batteries.
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If you rarely use the battery, WattCycle recommends that you recharge the battery every three months.
