Frequently Asked Questions
WattCycle
Why did we select "WattCycle" as our brand name?
Our name, WattCycle (read: [wɒtˈsaɪkl]), is a tribute to the pioneering Scottish engineer James Watt, widely recognized as the "Father of the Steam Engine."
Just as James Watt's steam engine revolutionized power generation, WattCycle batteries aim to revolutionize clean and sustainable energy storage solutions.
We believe that the name WattCycle reflects our commitment to honoring the past while forging a path towards a cleaner and more sustainable energy future.
Power Infinite!
In which markets is WattCycle currently available?
WattCycle is currently available in multiple markets, such as the United States, Canada, Europe, Australia, and New Zealand. If you want to purchase through the official website, the following are the official websites for each market:
- US site: https://www.wattcycle.com/
- Canadian site: https://ca.wattcycle.com/
- Australian site: https://au.wattcycle.com/
- European site: https://eu.wattcycle.com/
- Germany and Austrian sites: https://www.wattcycle.de/
- Ukraine site: https://ua.wattcycle.com/
- New Zealand site: https://nz.wattcycle.com/
Where is WattCycle located, and how can I contact the team?
On which European platforms can I buy WattCycle products?
WattCycle is now available for purchase on multiple platforms in Europe, including but not limited to the official website, Amazon, eBay, Temu, AliExpress, Otto, eMAG, Manomano, and Allegro.
Account
If I forget my account password, how can I retrieve it?
Please contact our customer service team to help you find your account password.
If I want to purchase WattCycle products, do I need to register an account?
Not necessarily; you can also place an order on the WattCycle official website as a guest. It would be better if you register your account on the WattCycle official website.
Price & Coupon
Do the prices on the European site include customs duties and VAT?
Yes, the prices on WattCycle Europe are inclusive of customs duties and VAT. You only need to pay the price shown in your shopping cart.
Why are prices on US sites cheaper than on European sites?
The product page prices on the US site are tax-exclusive, while the prices on the European site include customs duties and VAT.
If I get a 6% welcome discount and an 8% subscription discount, or even other discounts, can I use them together?
Unfortunately, the discounts on the WattCycle European site can only be used one at a time and cannot be stacked. In addition, the 6% welcome discount and 8% subscription discount are limited to one use per user.
How do I get the 6% welcome discount and 8% subscription discount?
The 6% discount will be displayed on the top information bar as soon as you enter the European official website: Welcome; and the 8% subscription discount, as the name suggests, you need to subscribe to the European official website and you will receive the discount through the email address you entered.
If I am a European corporate buyer and I want to buy tax-free, how do I do that?
You contact our customer service team and provide your business name, address, phone number, and VAT number. Our customer service team will verify the validity of your VAT number through the VIES VAT number validation. Once the validation is passed, WattCycle will create a tax-free order for you.
Payment
What payment methods does WattCycle's European site support?
WattCycle currently supports 3 payment methods: PayPal, credit card, and debit card.
Does WattCycle currently support installment payments?
Unfortunately, the European site does not support installment payments for the time being, but it is in the works. You can look forward to it.
I incurred a transaction fee during my payment. Is this charged by WattCycle?
No, WattCycle does not charge users a transaction fee. This is usually charged by your card-issuing bank. For details, please contact the bank that issued the card you used for payment.
Shipment
Is my WattCycle European order shipped from China?
No, WattCycle has two warehouses in Europe: in Germany and Poland. WattCycle European orders are shipped from the above two warehouses. The specific arrangement will be based on the product model.
Which countries can WattCycle Europe currently ship to?
WattCycle Europe currently supports shipping to the following countries: Germany, Austria, Belgium, Luxembourg, Netherlands, Czech Republic, Denmark, France, Hungary, Italy, Poland, Slovakia, Slovenia, Ireland, Portugal, Spain, Sweden, Croatia, Estonia, Finland, Latvia, Lithuania, Bulgaria, Greece, and Romania.
However, delivery is not currently arranged to remote areas. If you are a UK or Norwegian customer, unfortunately we are unable to support delivery at this time.
How long does it usually take for me to receive my WattCycle package after I place an order?
WattCycle's European order time is divided into two parts: order processing time and shipping time. Usually, the order processing time will be 1 - 2 working days; the shipping time will be 2 - 9 working days. So the total time will be 3 - 11 working days.
For countries far from the warehouse country (Germany or Poland), such as Greece, it is estimated to be around 11 working days.
Do I need to pay for shipping for my WattCycle order? How much will it cost?
No, shipping is free on all WattCycle European orders. Buy with confidence!
What logistics providers does WattCycle generally use?
Currently, European sites use 3 transport providers: DPD, DHL and InPost.
I have placed an order, but why haven't I received an order confirmation and shipping notification?
This may be because you entered the wrong email address when purchasing, resulting in you not receiving order confirmation and shipping notification. You can contact our customer service team to confirm your order and shipment status.
How can I track my WattCycle order?
When your order is shipped, you will receive a shipping notification with the parcel shipping number through your email. You can go to the official website of the transporter and enter your shipping number to track the logistics status.
Carrier Official Website Tracking:
DPD: https://www.dpd.com
DHL: https://www.dhl.com
INPOST: https://inpost.pl
You can enter your order number and email address on the Track My Order page to track your shipping updates.
What should I do if the logistics track of my order has not been updated for more than 4 working days?
You can contact our customer service team directly to confirm the status of your package. If the package is lost, WattCycle will initiate after-sales service.
I received my package but the product was damaged, what should I do?
Please contact our customer service team, provide your order number, product model, product serial number (the string of numbers below the barcode on the white sticker on the side of the product), a picture of the damaged product, and describe the situation.
Invoice
How do I obtain my WattCycle order invoice?
Currently, WattCycle Europe does not support automatic start. Please contact our customer service team to obtain your order invoice.
What should I do if I need to modify the content of the invoice?
You can contact our customer service team directly and provide the information you need to modify.
Return & Refund
Does WattCycle support 30-day money-back returns?
Yes, WattCycle supports a 30-day money back warranty. If you suddenly don't want it before opening the box, WattCycle agrees to return it for a refund, but the costs incurred due to your personal reasons will be borne by you. For used (unboxed) products, WattCycle reserves the right to refuse returns.
If the price of the product changes within 30 days, can I apply for a refund for the price difference?
Unfortunately, if the price difference is due to a promotional price, WattCycle reserves the right to refuse to pay the difference.
Can I cancel an order after it has been shipped?
You can cancel the order, but since it is your personal decision, WattCycle has the right not to bear the costs. Please contact our customer service center for specific costs.
Under what circumstances will WattCycle cover the return shipping costs?
WattCycle will pay for the cost of return shipping if the reason for the return was the result of our error.
- Examples of instances may include:
- Item arrived defective and cannot be
- fixed with a replacement part.
- We shipped out the wrong item.
- We shipped it to the wrong address.
- We shipped a duplicate order.
- Item malfunctioned during the 30 day returns period. (The customer should install and operate the item properly per the product manual instruction.)
Under what circumstances will the shipping cost be borne by the customer?
WattCycle will not bear the shipping costs for returns due to personal reasons of the customer:
- No longer wanting
- Suddenly found that the size does not meet the equipment requirements
- Failure to use the product according to the instructions, resulting in product damage
- Disassembling the product by yourself without consulting professionals, etc.
How does the return process work? Will WattCycle provide a return label or pick up service?
Once WattCycle agrees to return the product, WattCycle will provide you with return services based on the warehouse where your original order was sent. WattCycle may provide you with a return label and door-to-door pickup service, but if the warehouse where your original order was sent does not support the above services, the customer will need to send the package back by themselves. As for the shipping cost, if WattCycle needs to bear it, then the user needs to bear the shipping cost in advance, and WattCycle will provide the shipping cost later.
How does a refund work and how long does it usually take?
Refunds from WattCycle will be made to your original payment method. If you paid for your WattCycle order via PayPal, WattCycle will also refund via PayPal. Refunds will typically be credited to your account within 2-9 business days. If you have not received your refund within 10 business days, please contact our Customer Service Center.
Warranty
Is my battery warranty normally 5 years? How can I get an additional 2 years warranty?
WattCycle currently provides at least 5 years warranty for batteries with a capacity of more than 50Ah. If you want to get an additional 2 years warranty, you need to register the warranty.
Under what circumstances can I apply for warranty service?
If you use the WattCycle product correctly, but a quality problem occurs, please refer to our warranty policy for details.
What are the general procedures for warranty service provided by WattCycle?
It is usually divided into the following 5 parts: warranty registration, contact customer service, preliminary diagnosis, confirm warranty eligibility, and resolution plan. Please refer to our warranty policy for details.
Charging
What charging methods do WattCycle's deep cycle LiFePO4 batteries support?
WattCycle supports 3 charging methods: AC - DC LiFePO4 battery charger, Solar Panel with Solar controller, and DC-DC generator with DC - DC charger.
Can I use the battery while it is charging?
Unfortunately, WattCycle’s deep cycle LiFePO4 batteries currently do not support simultaneous charging.
If I connect batteries in series and parallel to form a battery system, how should I charge it better?
WattCycle recommends that you charge the batteries one by one using an AC-DC LiFePO4 battery charger.
What is the recommended charging temperature for WattCycle deep cycle LiFePO4 batteries?
WattCycle recommends charging temperature is 0℃ - 65℃.
What will happen if I charge WattCycle's deep cycle LiFePO4 batteries below 0°C?
All WattCycle batteries have low temperature cut-off protection. If you charge the battery below 0℃, the battery will cut off the charging process.
Can I charge a WattCycle's deep cycle LiFePO4 battery with a regular battery charger?
Not recommended, WattCycle recommends using a charger designed for LiFePO4 batteries.
Usage
Can I use WattCycle's deep cycle LiFePO4 batteries below -20℃?
No, all WattCycle batteries have low temperature cut-off protection. If you use the battery at -20℃, the battery will be protected directly. When the temperature returns to 5℃ - 15℃, the battery will automatically recover.
Can I connect different models of WattCycle's deep cycle LiFePO4 batteries in series or parallel?
No, if you plan to use WattCycle batteries in series and parallel, you need to follow the following rules: Same brand; Same voltage; Same capacity (consistent continuous charge and discharge current, consistent BMS); Purchase time is no more than 3 months apart.
How many series and parallel connections can batteries of different voltages support?
The 12V series battery can support up to 4 series connections and 4 parallel connections; the 24V series battery can support up to 2 series connections and 4 parallel connections.
In what scenarios can WattCycle's deep cycle LiFePO4 batteries be used?
Since WattCycle's batteries are deep cycle batteries, they can be used in any deep cycle application, such as RVs, home energy storage, Trolling Motors, fish finders, and deep cycle marine applications.
Maintainance
Where can l mount the battery?
In order for our batteries to perform better and extend their service life, we strongly recommend to store batteries in a stable environment away from direct sunlight, moisture, or damp areas. The ideal storage location is dry, well-ventilated, and away from sources of heat and flammable materials.
If you plan to install the battery inside a device, make sure the internal space of the device and the physical dimensions of the battery are compatible. At the same time, if you need to perform series or parallel operations, you also need to reserve some space to support your future operations.
How do I winterize my battery?
To ensure WattCycle LiFePO4 Batteries are prepared for winter, it's crucial to maintain their performance and safety. Here are some suggestions:
- Storage Temperature: Avoid exposing batteries to extreme cold temperatures, as this can degrade or damage battery performance. Store batteries in a dry, cool (but not freezing) environment, ideally between 0°C and 25°C.
- Battery Charge Level: Before storage, charge batteries to around 50%-70% capacity. This helps reduce the natural discharge rate during storage and preserves battery health.
- Avoid Over-Discharge: Prevent batteries from being excessively discharged in very low temperatures, as this can damage the battery. Complete discharge, especially in low-temperature environments, may lead to permanent battery damage.
- Storage Location: Store batteries in a stable environment away from direct sunlight, moisture, or damp areas. The ideal storage location is dry, well-ventilated, and away from sources of heat and flammable materials.
- Regular Inspection: Periodically check the status of batteries during winter to ensure they haven't been damaged or show any abnormalities. Pay special attention to any odors, leakage, deformation, or abnormal heating.
Overall, maintaining WattCycle LiFePO4 Batteries in appropriate temperature and charge states and conducting regular inspections are key to ensuring safe winter storage of batteries.
How should i store my batteries?
WattCycle recommends charging the WattCycle Energy battery to 50%. Then, disconnect the battery from the load by removing the negative wire from one battery.
Overall, the battery's capacity loss is less than 3.5% per month at 25°C. However, if stored in extreme environmental conditions, the capacity loss may increase.
What should I do if I haven't used my battery for a while and I'm ready to use it?
If you rarely use the battery, WattCycle recommends that you recharge the battery every three months.