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NZFree Return & Shipping Protection Plan
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claims shipping protection.
* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.
Table of Contents
1. Shipping Protection Coverage
|
Coverage Scope |
Scenario |
Covered |
|
Loss |
Lost during transit |
Yes. |
|
Partially lost during transit |
Yes. |
|
|
Porch piracy incident |
Yes. |
|
|
Damage during transit |
When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable |
Yes. |
|
The Logistics misdelivered the shipment to an incorrect address |
Logistics provider delivery error (excluding errors caused by the consumer). |
Yes. |
|
Delay |
Delay |
Yes. 5USD/Order |
2. Shipping Protection Claims System
After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:
A. Direct link: Visit Xcotton Parcel Portal, enter Email and Shipping Protection ID.
B. Email confirmation: After purchasing Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”, click the highlighted link in the email to access the Claims Center.
For any claim-related inquiries, consumers may contact us at: support@xcottons.com
3. Shipping Protection FAQs
Shipping Protection Service Coverage
Once you purchase the insurance, your products will be fully covered during the shipping process. Specific coverage includes, but is not limited to:
- Lost Products: If your product is lost during shipping, you can file a claim in accordance with the insurance terms.
- Damaged Products: If the product is damaged during shipping, the insurance will provide compensation.
- Other Unforeseen Circumstances: If the product is damaged or lost due to force majeure (e.g., traffic accidents), the insurance will handle the claims based on specific terms.
How to Purchase Shipping Protection
At checkout, you can choose to purchase Shipping Protection. If you select this option, the service fee will be automatically added to your total order amount.
Please note that the Shipping Protection service is order-based and will cover only the products purchased in the order.
Shipping Protection Service and Claims Process
After purchasing the Shipping Protection service, you will receive the coverage details and Xcotton’s contact details, including the Shipping Protection service number, claims guide, and the claims process.
- Contacting Xcotton: If your product is lost or damaged during shipping, please contact Xcotton immediately to initiate a claim. You can file a claim using the Shipping Protection service number and the provided contact details.
- Claim Requirements: According to the service terms, you may need to provide relevant supporting documents, such as proof from the shipping company, photos of the damaged product, etc. Please refer to Xcotton’s claims guide for specific requirements
Liability Statement
Responsibility for Purchasing Shipping Protection: Once you purchase the Shipping Protection service, any risks related to product damage or loss during shipping will be covered by Xcotton. We will assist you by providing the necessary information, but the claims process will be handled solely by Xcotton.
Insurance Terms and Exemption Clauses
Insurance Terms: The terms and conditions provided by Xcotton will apply to customers who purchase the Shipping Protection service. Please read the insurance terms carefully before purchasing to understand the coverage, claims process, and other relevant details.
Exemption Clauses: In certain situations (e.g., if incorrect delivery information is provided or if the product is intentionally damaged), Xcotton may not be liable for compensation. For detailed exemption clauses, please refer to the terms and policies provided by Xcotton.
Cancellation
If your order has not been shipped, please contact us to request a refund for the shipping protection.
If your order has already been shipped, the shipping protection cannot be cancelled.
Special Reminders
Ensure Accurate Shipping Information: Please make sure that your shipping address, contact number, and other information are accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information.
Check Your Products Promptly: After receiving your products, please inspect them immediately. If you find any damage or other issues, contact support@xcottons.com as soon as possible to start the claims process.
